Frequently Asked Questions
Everything you need to know about your JanSport gear and orders.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and functional. If your pack ever breaks down, simply return it to our warranty center. We will fix it or, if we can't, we will replace it.
How long does shipping take for standard orders?
Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for online purchases?
We offer free returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached to qualify for a full refund.
How should I clean my JanSport backpack?
To preserve the integrity of the fabric and coatings, we recommend hand washing your pack with cold water and a damp cloth. Avoid machine washing or drying, as this can damage the structure.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
Are JanSport products sustainably made?
Yes, many of our packs, including the iconic Main Campus and SuperBreak Plus, are now made with 100% recycled polyester yarn to help reduce our environmental impact.